Returns

Guarantees and right of withdrawal (Returns)

Warranty

INEFFABLE declares that the products it sells are guaranteed to the highest quality and that they also comply with legally recognized warranty periods.

Products purchased on the Portal always have information available in Spanish, at least, and customer service is available in Spain. If you would like more information, please contact us by calling 691 56 07 22 or by email at hola@ineffablecoffee.com.

If the product sold shows any defects, please contact INEFFABLE Customer Service immediately at hola@ineffablecoffee.com, where we will provide you with the procedure for returning the product. Once the defects have been verified, all amounts paid will be refunded. Returning the products will not, under any circumstances, entail any direct costs for the user.

When a product is not compliant, the user may choose to replace it, without the user being charged for any costs incurred by these events.

To file a complaint and begin processing the incident, the user must send an email to hola@ineffablecoffee.com stating the facts. They will be provided with the necessary instructions to address their request.

Right of withdrawal

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, users are hereby informed of the following:

For food safety reasons, returns of products ordered by customers outside the European Union or destined for countries outside of it will not be accepted.

For the return of products purchased within the European Union, the customer has a period of 14 calendar days to cancel the purchase, provided the nature of the purchased goods permits. This period will be calculated from the customer's receipt of the purchased goods.

The customer will be deemed to have acknowledged the right of withdrawal from the moment they formalize the purchase of any product, which requires reading and accepting these Terms and Conditions, and in any case from the moment they place the order. This right of withdrawal will not apply to personalized products or those that, for reasons of hygiene or other legally established exceptions, are not subject to withdrawal.

Returns must be sent to the address we provide after contacting INEFFABLE. Simply email us at hola@ineffablecoffee.com with your name, address, phone number, ID number, and the product you wish to return. You can also call us at 691 56 07 22, and we will contact you to arrange a pickup date.

The collection of the product will be handled by INEFFABLE, and the direct costs arising from this return will be borne by the customer as additional costs and expenses. However, in the event of breakage or defects in the product, provided this is noted on the delivery note, these will be borne by INEFFABLE.

Only returns that meet the following requirements will be accepted:

Each product must retain its original packaging and labeling to the extent possible. If the customer returns a product without its original packaging and labeling, the product will be depreciated from its original purchase price.

All products must be returned protected and in perfect condition. Any damage will not entitle them to a refund.

A copy of the delivery note, along with the purchase receipt or invoice, must be included inside the package.

Once the condition of the merchandise has been verified, the refund will be processed within a maximum of 14 calendar days from its arrival at our facilities. The refund will be made through the same means of purchase as the original purchase. If this is not permitted, the refund will be made through a bank transfer or credit to the account indicated by the Customer.

For food safety reasons, returns cannot be made under any circumstances once the product's protective packaging has been opened.

For food safety reasons, food and other perishable products intended for human consumption that have been previously opened or handled by the Customer will not be returned.

If the product received by the Customer does not correspond to the description, qualities or uses advertised by INEFFABLE, the customer will have the right to return the product, with INEFFABLE assuming the return costs.

To make a return, the following must be taken into account:

To return an item to INEFFABLE, it must be made within 14 days of receipt. Return shipping costs will be borne by the customer.

The product to be returned must be in its original condition, and must not have been used or its seals tampered with.

Opened products cannot be returned unless they are broken and have been clearly indicated at the time of delivery, as noted on the delivery note provided by the shipping company, as described in clause 8. In this case, they will be replaced with the same product.

In the event of problems with third-party products, INEFFABLE will adhere to the manufacturer's or distributor's exchange/return policy. Please inquire about this policy before placing your order.

A product cannot be returned for reasons other than the expected results, so please be sure to read the product specifications carefully before placing your order. If you have any questions, please contact us.

Shipping costs are the customer's responsibility unless the product is defective or there is an error on our part.

Refunds for purchases made with a credit or debit card may incur administrative and processing fees.

We are not responsible for shipments confiscated by Customs or other similar entities. If you have any questions, please contact the agencies in your country or region for more information about the product you wish to purchase.

All returns must be previously authorized by INEFFABLE. To do so, please send us an email stating the reasons for the return, and we will contact you to process it as quickly as possible.

In all cases, refunds will be issued upon receipt of the items at INEFFABLE. After checking the condition of the merchandise, which must be unused and in its original packaging, the refund (shipping costs not included) will be processed via bank transfer to the account indicated in advance.

If the returned item is not in the condition mentioned above, that is, if it has been used in a way that does not correspond to normal use, it will be returned to the customer, with the corresponding shipping costs charged.

Refund policy on your first test order

A 100% refund will be issued for any user's first order, subject to the following conditions:

It must be the first order the user places in the online store.
Applicable exclusively to coffee orders.

The refund covers exclusively a maximum of 4 packages of 250g or one package of 1kg (quantity considered sufficient to try our specialty coffees).